情緒智商：職場的隱形超能力
Emotional Intelligence: The Invisible Superpower at Work
許多全球知名企業的領導者都公開表示，在招聘和晉升決策中，他們更看重 EQ 而非 IQ。其中，前 Google 高階主管 Laszlo Bock 曾指出：「在 Google，我們發現 IQ 與工作表現的相關性最低。」同樣，星巴克前執行長 Howard Schultz 曾強調，他更傾向於僱用具備同理心和人際溝通能力的人才。
Many leaders of globally renowned companies have publicly stated that they value EQ over IQ in their hiring and promotion decisions. For example, former Google executive Laszlo Bock once noted, "At Google, we found that IQ is the least correlated with job performance." Similarly, former Starbucks CEO Howard Schultz has emphasized that he prefers to hire people with empathy and strong interpersonal skills.
這背後的原因很簡單：技術能力（IQ）可以透過培訓獲得，但團隊合作、領導力、適應能力和文化契合度等軟實力（EQ）則更難以培養。在高壓且不斷變化的商業環境中，具備高 EQ 的員工能夠更好地應對衝突、激勵團隊、保持韌性，並為公司創造更積極、更具生產力的氛圍。因此，Williams 的書為所有希望在職場和生活中取得更大成功的人，提供了寶貴的洞見和實用工具。
The reason behind this is simple: technical skills (IQ) can be taught through training, but soft skills like teamwork, leadership, adaptability, and cultural fit (EQ) are much harder to cultivate. In a high-pressure and constantly changing business environment, employees with high EQ are better equipped to handle conflicts, inspire teams, remain resilient, and contribute to a more positive and productive company culture. As a result, Williams's book offers valuable insights and practical tools for anyone looking to achieve greater success in their career and life.
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