積極傾聽：不是提供答案，而是提供一個安全的空間
Active Listening: our goal isn't to provide answers, but to provide a safe space.
一位男士下班回家，抱怨他的主管要求過高。他的太太沒有立刻插話或給予「你應該換工作」之類的建議，而是放下手中的書，轉身面向他，身體語言傳達出全神貫注的態度。
A husband came home from work and complained about his boss's excessive demands. Instead of immediately interrupting or suggesting "you should find a new job," his wife put down her book and turned to face him, her body language showing complete attention.
當先生抱怨完畢，太太沒有說「你應該...」，而是溫柔地回應：「我聽出來你對主管臨時更改計畫感到非常沮喪，這讓你感覺到自己的努力被忽視了，對嗎？」
After he had finished complaining, she didn't say, "You should...," but instead responded gently: "I hear that you're really frustrated with your boss for changing plans at the last minute, and it feels like your hard work is being ignored, right?"
這種專注的、非評判的聆聽，讓先生感到自己的情緒被看見、被理解，他的壓力與沮喪也隨之緩解了許多。這段對話的關鍵在於反映與確認，它能讓說話者知道，他們的聲音真的被聽見了。
This focused, non-judgmental listening allowed him to feel seen and understood. His stress and frustration were significantly eased. The key to this conversation was reflecting and confirming, which reassures the speaker that their voice has truly been heard.
完整雙語內容，請上黑匡：
https://www.heiblack.com/post/activelistening
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